Currently our website is only configured for free delivery to the UK. There is a charge for all other locations.
If you are based outside the UK we can deliver to you.
Email us at firstname.lastname@example.org your product requirement and we will respond with a product price including shipping.
At OneOceanTec our aim is to dispatch all orders placed on the next available working day. Unfortunately, the combination of Brexit and Covid means we are not able to despatch all our orders next day. We aim to do so within 3 days and at the latest within 7 days. Please contact OneOceanTec prior to ordering to ascertain product availability and despatch times.
We will send you a notification email when your order has been dispatched. The time your order takes to arrive will depend on the courier delivery schedule. The effects of Brexit and Covid have resulted in an enormous strain on the delivery chain and this should be taken in to account when ordering from OneOceanTec.
Whilst we try our best to dispatch every order following the above guidelines, during extremely busy periods, dispatch times may increase.
We dispatch orders on weekdays. Orders placed on a Friday will be dispatched on the following Monday.
The vast majority of our orders are sent with a courier, however we do use Royal Mail for smaller items.
Our standard delivery times are 2-3 days but we do also offer next day delivery with either Royal Mail or a courier – depending on the size and weight of the order.
We are able to process orders from mainland UK addresses, including the Scottish Highlands and Islands. There is an added carriage charge to the Channel Islands, Northern Ireland and the Republic of Ireland.
You will receive an email to confirm we have received your order and that your payment has been accepted. You will also receive an email when your order has been dispatched.
What days will my order be delivered on?
Our couriers deliver between 08.00 and 18.00 Monday to Friday.
Special Delivery Instructions
If you have any special instructions for delivery, such as leaving your parcel with a neighbour, please include them in the ‘special instructions’ section at the checkout. Please note that our couriers will not respond to notes left on doors for security reasons.
I have a query regarding my delivery?
If you have any queries regarding your delivery please ring us on 01656 880033 or email us at email@example.com.
If we cannot deliver your order within the specified time period we will make every attempt to contact you and provide an expected delivery time. If this delivery time is not suitable, you can cancel your order and we will provide a full refund.
Collect in Person
You are able to collect your order from our premises by choosing the relevant option at the checkout.
The Company address is: OneOcean Ltd, Castle Court, Castle-upon-Alun, St Brides Major, Vale of Glamorgan, CF32 0TN, UK, GB.
How carefully is my order packaged?
We take great care in packaging your order using the necessary materials according to its weight, size and how fragile it is.
What do I do if my order arrives damaged?
If any item you receive from us arrives damaged, please contact us as soon as possible on 01656 880033 or email us at firstname.lastname@example.org.We will then advise you on the best course of action. In most cases we will ask you to return the item to us for an exchange or refund.
In most cases we will refund the cost of posting the item back to us./Unfortunately we cannot refund your postage costs when you return an item to us that is either not required, or is the wrong size or colour.
Please do not return a damaged order to us without contacting us first.